Ticketing System

A support ticket system for your Contensio site. Visitors submit tickets, admins manage them with priorities, categories, agent assignment, and threaded replies. Internal notes for team-only communication.

Features

• Public ticket submission - visitors submit tickets via a public form (guests or logged-in users)
• Ticket tracking - visitors look up their ticket by number + email and reply to it
• Admin inbox - list tickets by status (Open, My Tickets, Unassigned, Closed) with search
• Ticket detail - full conversation view with threaded replies, status/priority/agent sidebar
• Agent assignment - assign tickets to admin users, auto-assign on first reply
• Categories - categorize tickets with color-coded labels
• Priority levels - low, normal, high, urgent with visual badges
• Status workflow - open, pending, in progress, resolved, closed
• Internal notes - private notes visible only in the admin, not to the requester
• Reply timeline - chronological replies with agent/requester/system badges
• First response tracking - automatically records when the first agent reply is sent
• Ticket numbers - auto-generated (TICK-0001, TICK-0002, ...) for easy reference
• Soft deletes - deleted tickets can be recovered
• Configurable URL - change the public slug (default /support) from settings

Setup

1. Enable the plugin in the admin Plugins panel.
2. Go to Tickets > Settings to configure the page title, URL slug, and access options.
3. Optionally create categories under Tickets > Categories.
4. Link /support (or your configured slug) from your site navigation.

Public Pages

• /support - ticket submission form
• /support/track - look up a ticket by number + email
• /support/TICK-0001 - view ticket detail and reply

License

AGPL-3.0-or-later. See LICENSE file.